This training programme equips participants with the knowledge and practical skills required to uphold high standards of food safety while effectively managing customer complaints and food poisoning incidents.
Food Safety Training
Food Safety Customer Complaint Training
What Is Food Safety Customer Complaint Training?
Participants will explore the root causes of common food safety issues, learn how to identify and prevent microbial contamination and handle customer complaints with professionalism and empathy.
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Learning Outcome
At the end of the course, participants will be able to:
Explain the significance of food safety in preventing customer complaints.
Identify and manage food microbial contamination risks.
Investigate food poisoning incidents and customer complaints effectively.
Develop proactive strategies to maintain high standards of food safety.
Who Should Attend?
General Managers, QA/QC Personnel, Production Managers, and Executives in Hotels, Restaurants, Catering, Packaging, Hospitals, Food Handlers, Importers, Distributors, Agriculture and Fishing sectors, and Food Manufacturers.
What Will You Learn?
Course Outline
Introduction to Food Safety and Customer Complaints
Types, Causes, and Impacts of Customer Complaints
Food Microbial Contamination: Prevention and Control
Food Poisoning: Identification, Response, and Prevention
Root Cause Analysis in Customer Complaints and Foodborne Illness Investigations
Crisis Management for Food Safety and Food Poisoning Outbreaks
Why Choose Our Training?
Expert
Guidance
Learn from seasoned professionals in food safety and complaint management.
Comprehensive
Content
Gain a deep understanding of both preventive measures and effective crisis handling.
Industry-
Focused
Tailored for professionals in food-related industries to help maintain top-tier safety standards.
Proactive
Approach
Equip yourself with the tools to prevent and handle customer complaints with confidence.
